01
Customer Support
Multichannel voice, chat, email — trained on your product and tone.
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Now onboarding Q1 · 24/7 Delivery
Dedicated Customer Support Teams.
Built in Kosovo.
Serving the World.
REA Outsourcing helps fast-growing companies scale customer support, back-office operations and business processes with highly trained dedicated teams — from 3 seats to 300.
ISO 27001 readyGDPR compliantSOC 2 aligned
Customer Support
Live Chat
Email Support
Back Office
AI Operations
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01 — Trusted Outsourcing Partner
A team that behaves like yours.
Kosovo-built, EU-adjacent, cost-efficient — with the discipline of enterprise BPO.
24/7
Support Coverage
Around-the-clock delivery
48h
Fast Hiring
First candidate in under 2 days
12+
Languages
English, DE, IT, FR, ES, AL & more
99.4%
SLA Adherence
Enterprise-grade reliability
300+
Scalable Teams
From 3 seats to full BPO
ISO
Enterprise Security
27001 · GDPR · SOC 2
02 — Services
Ten disciplines. One dedicated team.
Every engagement is a purpose-built pod trained on your stack — not a shared call center.
02
Live Chat
Real-time conversion and retention agents that lift NPS.
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03
Email Support
Ticket ops with quality macros, tagging and full CRM integration.
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04
Technical Support
Tier 1/2 troubleshooting for SaaS, hardware and platforms.
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05
Back Office
Data entry, reconciliation, order ops, invoicing — done quietly.
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06
Virtual Assistants
Executive & operational VAs embedded in your workflows.
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07
Content Moderation
Trust & safety teams for UGC, marketplaces and communities.
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08
AI Data Labeling
Human-in-the-loop labeling for LLMs, vision and RLHF.
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09
Quality Assurance
Ongoing audits, calibration and coaching to sustain quality.
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010
Dedicated Teams
Custom pods with your own manager, tools and SLAs.
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03 — Industries
Purpose-built for high-growth verticals.
From AI startups to healthcare — we adapt our playbooks, not the other way around.
SaaS
AI Companies
Fintech
Healthcare
Travel
E-commerce
Gaming
Technology
Logistics
Education
SaaS · AI Companies · Fintech · Healthcare · Travel · E-commerce · Gaming · Technology · Logistics · Education ·
SaaS · AI Companies · Fintech · Healthcare · Travel · E-commerce · Gaming · Technology · Logistics · Education ·
04 — Why REA
Enterprise-grade, without the enterprise bloat.
We're the layer between your product and your customers — invisible when it works, unmistakable when it doesn't.
Fast Team Setup
Pilot pod in 5–10 days, full ramps in weeks — not months.
European Time Zone
Central time zone overlap with EMEA and US East.
Cost Efficient
Enterprise capability at Kosovo economics — no shell offshoring.
Dedicated Team
Named agents. Your logo on the badge. Fully embedded.
Enterprise Security
Physical + digital access controls, DLP, ISO-aligned.
Highly Trained Agents
Multilingual, university-educated, coached weekly.
Performance Reporting
Live dashboards, CSAT, AHT, backlog and SLA.
Scalable Growth
3 → 300 seats without changing your operating rhythm.
05 — Process
Six chapters. One dedicated team.
A repeatable playbook that has scaled pods from 3 to 300 without losing shape.
01
Discovery Call
We map your product, volume, tools and success metrics. No pitch decks.
02
Custom Proposal
Headcount plan, ramp curve, SLAs and pricing — usually within 48 hours.
03
Recruitment
Multi-stage screening: language, product aptitude, empathy, resilience.
04
Training
Product deep-dive, tool onboarding, live shadowing before any live traffic.
05
Launch
Soft-launch with QA in the room, then ramp against your service targets.
06
Continuous Optimization
Weekly business reviews, calibration, coaching — quality compounds.
06 — Global Coverage
One team. Every time zone.
Prishtina, Kosovo — 3 hours from London, 6 from New York, 9 from Sydney.
- North AmericaUS East · US West · Canada
- EuropeDACH · Nordics · Southern EU
- United KingdomLondon · Manchester · EDI
- Middle EastUAE · KSA · Qatar
- AustraliaSYD · MEL · BNE
07 — Contact
Let's build your team.
Tell us about your operation. We'll come back with a headcount plan, ramp curve and pricing within 48 hours.